{"id":1786,"date":"2026-01-30T22:24:09","date_gmt":"2026-01-30T22:24:09","guid":{"rendered":"https:\/\/grupoampm.com\/?post_type=vacante&#038;p=1786"},"modified":"2026-02-06T16:45:38","modified_gmt":"2026-02-06T16:45:38","slug":"supervisor-de-operaciones-de-paqueteria-y-mensajeria","status":"publish","type":"vacante","link":"https:\/\/grupoampm.com\/en\/vacante\/supervisor-de-operaciones-de-paqueteria-y-mensajeria\/","title":{"rendered":"Coordinador de Operaciones de Paqueter\u00eda y Mensajer\u00eda"},"content":{"rendered":"<p><strong>Objetivo del puesto:<\/strong><\/p>\n<p>Responsable de garantizar la ejecuci\u00f3n apegada a procesos y buenas pr\u00e1cticas y el cumplimiento de los est\u00e1ndares operativos de AMPM dentro de las instalaciones del(los) proveedor(es). Se enfocar\u00e1 en auditar el ciclo de servicio en sitio y validar la veracidad de la informaci\u00f3n reportada, asegurando una visibilidad objetiva en tiempo real para la toma de decisiones corporativas y el blindaje de los niveles de servicio (SLA). Tambi\u00e9n se aegurar\u00e1 del seguimiento de los planes de mejora.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Escolaridad Licenciatura o Ingenier\u00eda<\/strong><\/p>\n<p>Indispensable experiencia laboral como supervisor de operaciones de paqueter\u00eda y mensajer\u00eda.<\/p>\n<p>Lugar de trabajo: Chihuahua, Chih.<\/p>\n<p>Disponibilidad para viajar cuando sea necesario.<\/p>\n<p>Software: office y Outlook, Plataformas log\u00edsticas: TMS, CRM, apps de \u00faltima milla.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Actividades:<\/strong><\/p>\n<p>-Responsable de garantizar la ejecuci\u00f3n apegada a procesos y buenas pr\u00e1cticas y el cumplimiento de los est\u00e1ndares operativos de AMPM dentro de las instalaciones del(los) proveedor(es). Se enfocar\u00e1 en auditar el ciclo de servicio en sitio y validar la veracidad de la informaci\u00f3n reportada, asegurando una visibilidad objetiva en tiempo real para la toma de decisiones corporativas y el blindaje de los niveles de servicio (SLA). Tambi\u00e9n se asegurar\u00e1 del seguimiento de los planes de mejora.<\/p>\n<p>-Auditar f\u00edsicamente en campo la veracidad de la informaci\u00f3n reportada en los sistemas operativos, validando que el estatus de las gu\u00edas corresponda con la realidad operativa en piso y en ruta.<\/p>\n<p>-Analizar e interpretar dashboards operativos, identificando oportunamente desviaciones, tendencias y riesgos, y promover la correcci\u00f3n inmediata mediante alineaci\u00f3n con proveedores sustentada en datos objetivos.<\/p>\n<p>-Certificar la capacidad instalada diaria, mediante conteos f\u00edsicos de unidades y operadores, asegurando la correcta ejecuci\u00f3n de la planeaci\u00f3n operativa y alertando de forma temprana riesgos de insuficiencia de capacidad; impulsar el cumplimiento de FIFOs y promesas de servicio.<\/p>\n<p>-Supervisar la ejecuci\u00f3n operativa de los proveedores de \u00faltima milla, garantizando el apego a los procesos de AMPM, buenas pr\u00e1cticas operativas y cumplimiento de SLAs, detectando desviaciones y promoviendo planes de mejora continua, asegurar el cumplimiento a los pagos.<\/p>\n<p>-Documentar y reportar oportunamente hallazgos de riesgo, tales como intentos falsos, malas pr\u00e1cticas o vulnerabilidades operativas, escal\u00e1ndolos directamente al equipo M\u00e9xico y manteniendo total independencia del proveedor evaluado.<\/p>\n<p>-Participar en revisiones de desempe\u00f1o de proveedores, aportando evidencia cualitativa (fotograf\u00edas, bit\u00e1coras, reportes de campo) que complemente y fortalezca el an\u00e1lisis cuantitativo de KPIs.<\/p>\n<p>-Realizar scouting local de proveedores de \u00faltima milla (3PL) de manera eventual, con el objetivo de mantener una cartera activa de opciones y ajustar la capacidad operativa seg\u00fan las necesidades del negocio.<\/p>\n<p>-Manejo de reportes y KPI\u00b4s.<\/p>\n<div class=\"forminator-ui forminator-custom-form forminator-custom-form-1266 forminator-design--bold  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